24/7 Global Support Ensures Financial Accuracy for Lendlease
Venn Cubed provides seamless managed services for IBM Planning Analytics, ensuring reliable data and swift issue resolution.
Lendlease, a global leader in the construction industry, operates across the United States, United Kingdom, Italy, Singapore and Australia. Managing financial data across such a vast and geographically dispersed organisation presented several significant challenges. Ensuring round-the-clock support for IBM Planning Analytics users in multiple time zones proved complex. Overnight data loads frequently failed, delaying access to essential financial information and hampering decision-making. Additionally, the lack of a centralised support desk meant issue resolution often depended on reaching potentially unavailable TM1 developers, leading to further delays.
“With Venn Cubed’s support, we achieved a level of operational reliability that allowed us to focus on what matters most – driving our business forward. Their expertise significantly improved the efficiency and accuracy of our financial data.”
Anthony Maloney, Manager Finance Applications
99% Uptime Achieved
Near-perfect reliability provided uninterrupted access to accurate financial data, enabling seamless decision-making across regions.
98% SLA Adherence
Rapid issue resolution ensured 98% compliance with service level agreements, significantly reducing operational disruptions.
Reliable Overnight Data Loads
Consistent and accurate overnight data loads delivered essential financial information on time, supporting effective strategic planning.
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Lendlease needed a solution that would ensure the reliability and efficiency of their financial systems globally.
Operating across multiple regions required addressing both time zone challenges and data load reliability issues while introducing a single, dependable support structure to manage and resolve problems effectively.
Delivering Proactive and Reliable Managed Services
Venn Cubed, in partnership with Tridant of Australia, provided a comprehensive managed service for Lendlease’s IBM Planning Analytics environment. The solution included a dedicated 24/7 support desk, acting as a single point of contact for all user tickets and ensuring rapid issue resolution across time zones. Proactive system monitoring was implemented with automated processes to oversee server performance, memory usage and daily data loads, supported by hourly notifications to detect and address anomalies in real-time. Streamlined processes such as enhanced chore monitoring and automated documentation significantly reduced manual intervention, improving operational efficiency. In addition, Venn Cubed developed a detailed knowledgebase with articles that facilitated seamless onboarding and expedited issue resolution, minimising downtime for the organisation. Minor development tasks addressed evolving business needs while maintaining the reliability of the IBM Planning Analytics environment.
Achieving Operational Excellence and Reliable Reporting
Through Venn Cubed’s managed services, Lendlease achieved remarkable outcomes. Resolution times were significantly reduced, enabling faster identification and correction of issues. This improvement minimised disruptions and ensured close to 99% uptime for the IBM Planning Analytics application, providing consistent and reliable data availability. Overnight data loads became dependable, delivering accurate financial information essential for strategic decision-making.
The service level agreement (SLA) adherence rate stood at an impressive 98%, with minimal breaches over the engagement period. Resource optimisation was also achieved as support staff requirements were reduced from six to two without compromising service quality. These results collectively transformed Lendlease’s financial reporting processes, allowing the finance team to prioritise strategic initiatives.
