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SUPPORT

PAVING THE WAY TO PROFITABILITY

We provide a low risk, cost-effective option to manage your big investment, backed by our cross-industry experience and our extensive expertise in IBM Planning Analytics (TM1) software.

What Else Do You Get?

Seamless support for your business’s critical-, technical- and application issues, provided by our highly qualified and dedicated team of consultants.

Dedicated Service Desk Team of Skilled Agents

Provide Flexible Support Models

Our Service Integrates within Your Existing Support Processes

Tackle Service Requests, Minor Changes or Routine Activities

Service Requests Logged and Tracked

Overcome Internal Challenges and Constraints

Focus on Your Core Business

Best Practice and Standards Adhered to for All Changes

Why High Level Support is Important

When less time is spent on resolving potential issues, more time can be spent on efforts driving profitability.

24/7

Take advantage of 24/7, follow the sun support. Our dedicated team of professionals supports global TM1 projects and clients as well as local TM1 clients in South Africa.

Global

Our support crosses borders and oceans. In most cases we can provide a physical presence in your office during critical periods.

Flexible

Your requirements and pain points drive our offering, from basic end user support and application health  to performing your month end process.

Cost-effective

With affordable, competitive pricing. Venn Cubed minimises disruption in your business systems. Onshore/offshore delivery models are combined to provide a better level of support with significantly reduced costs to the business.

Application Management

  • Adding new users
  • Simple model changes
  • Best practice processes to simplify processes
  • Overall security maintenance of your application
  • Any enhancements to your IBM Planning Analytics models
  • Anything from upgrading IBM Planning Analytics versions to moving them to the cloud.

Staff Augmentation

Our qualified consultants are finance people. They have a very good understanding of (a) month reporting and (b) any other financial function that might reside in your IBM Planning Analytics solution.

We are experienced and more than capable to meet your staffing requirements, at any skill level, for any IBM Planning Analytics requirements.

Health Check

Small changes can make a big difference.

We offer independent health check services for any IBM Planning Analytics solution.

The existing application is checked to ensure infrastructure and application are running at an optimum level.

We have extensive experience in best practice methodologies and design.

Documentation

What if people – who know how to work the solution and run processes – leave? By documenting your system, we have you covered. This is an often neglected, but very important aspect of application support.

EVERY BUSINESS CAN BENEFIT FROM ASSISTANCE

How Can We Support You?

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